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Employment


Mental Healthcare Navigation Team (MHNT) and Volunteer Coordinator

NAMI New Orleans is seeking a part-time Mental Healthcare Navigation Team (MHNT) and Volunteer Coordinator to provide mental healthcare navigation services over the phone and in-person and oversee volunteers at NAMI New Orleans. Interested candidates must supply both a cover letter and resume by email to Josh Maas at josh@namineworleans.org. No phone calls or walk ins please.

Essential Functions*

  • Become knowledgeable of current diagnoses, symptoms, and treatments.
  • Continually research what treatments and supports are available in the GNO area.
  • Become knowledgeable about all programs and services offered by NAMI New Orleans and facilitate referrals to those programs.
  • Provide telephonic and in-person mental healthcare navigation services, including assistance with setting up appointments, completing applications, and following up with individuals served and/or their families. This includes in-person meetings with family members when needed.
  • Provide screening, orientation, training, and oversight for a team of (intern and volunteer) Navigators.
  • Provide screening, orientation, and training for all NAMI New Orleans volunteers and interns. Assist with placement within programs.
  • Update and expand MHNT and volunteer resources/protocols/materials as needed.
  • Assist with updating and proof reading Family and Consumer Guides.
  • Maintain information database of MHNT interactions with individuals and families. Track and compile data related to MHNT program.
  • Make sure follow-up calls/emails are made in a timely manner.
  • Assist with spreading awareness of NAMI New Orleans services (including the MHNT) at health and resource fairs.
  • Apply for grant funding for MHNT and assist Education Coordinator and Development Director on grant applications (as needed).
  • Work in conjunction with Education Coordinator and Development Director on projects as needed/assigned.
  • Participate in fundraising activities/events and other NAMI New Orleans’ events.
  • Become certified and maintain certification in Youth and Adult Mental Health First Aid (MHFA).
  • Become certified as Mental Health First Aid instructor in order to offer Mental Health First Aid courses and/or Youth MHFA courses as scheduled.
  • Works in conjunction with Education Coordinator and Development Director.

Position Type and Expected Hours of Work

This is a part-time position. Typical days and hours of work are Monday through Friday, 10:30 a.m. to 3:30 p.m.

Required Education and Experience

  • Bachelor’s Degree

Preferred Education and Experience

  • Master’s Degree in Social Work

Additional Eligibility Qualifications

  • Valid Driver’s License and Auto Insurance.
  • Computer Literate.
  • Understanding of community support programs.
  • Able to provide screening, training, and support to volunteers and interns.
  • Excellent Oral and Written Communication Skills.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 


Executive Assistant

NAMI New Orleans is seeking a full-time Executive Assistant to provide general office support with a variety of administrative and clerical activities and related tasks. The executive assistant will be responsible for facility maintenance and assisting the Executive Director and Chief Financial Officer (CFO) with various administrative, accounting and clerical tasks. Full-time benefits include paid sick time and vacation days, 10 paid holidays, mileage reimbursement, 401K after one year and partial health insurance, vision, and dental. Interested candidates must supply both a cover letter and resume by email to Josh Maas at josh@namineworleans.org. No phone calls or walk ins please.

Essential Functions*

  • Assists the Executive Director with her scheduling, including: the coordination of meetings of the Board of Directors and task forces, and the creation of meeting agendas and calendar inserts.
  • Assists CFO with preparation of financial reports for the Executive Director and Board of Directors.
  • Acts as the central purchasing coordinator for NAMI New Orleans- researching vendors, receiving quotes, and making purchases on behalf of NAMI New Orleans.
  • Maintains the CFO and Human Resources Director’s files (including personnel files).
  • Coordinates record destruction, entering records into electronic drop boxes for audits, and handling record requests.
  • Coordinates building maintenance including: maintenance requests, repairs, and building cleanings.
  • Oversees all license and certification applications and maintenance, including: CARF, vehicles, and Secretary of State. Maintains a licensing list.
  • Maintains insurance policy files.
  • Assists Human Resources Director with coordination of annual training.
  • Creates Accounts Receivable Medicaid and Medicare Aging Reports.
  • Reconciles balance sheet accounts, including: cash, accounts receivable, and liability accounts.
  • Maintains cash logs.
  • Creates and maintains schedules for accounting and audit purposes.
  • Assists the Executive Director and the CFO with budget preparation.
  • Drafts and edits policies and procedures based in collaboration with the CFO and Human Resources Director.
  • Tracks furniture, fixtures, and equipment including acquisition, disposition, and depreciation.
  • Assists with other related clerical duties such as photocopying, faxing, and collating as needed by the Executive Director, CFO, and Human Resources Director.
  • Coordination and oversight of record requests.
  • Presents one’s self in a pleasant manner to others.
  • Answers telephones promptly and directs the caller to the appropriate associate. Will transfer a caller to an associate’s voice mailbox when the associate is unavailable when needed.
  • Greets and directs visitors to the company when needed, in a pleasant manner.
  • Obtains the Executive Director’s signature on documents as needed.
  • Assists with fundraisers.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 4:30 p.m.

Required Education and Experience

  • Bachelor’s Degree in Accounting or business-related field.
  • Two years of administrative experience.
  • Two years of general ledger accounting experience.
  • Ability to independently create and maintain spreadsheets and documents in Excel and Word.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 


Activities of Daily Living (ADL) Counselor

NAMI New Orleans is seeking a part-time ADL Counselor for evenings and overnight shifts. Duties include demonstrating ADLs with new housing referrals at Womanspace, skills training, and mental health monitoring of residents. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Womanspace is a transitional shelter for women and transgender individuals of all genders who are chronically homeless and live with chronic mental illness or co-occurring disorders. Interested candidates must supply both a cover letter and resume by email to Josh Maas at josh@namineworleans.org. No phone calls or walk ins please.

Required Education and Experience

  • High school diploma or equivalent
  • Skills training experience with homeless populations and other special needs populations

Other Requirements

  • Excellent organizational skills
  • Must have a valid driver’s license, reliable transportation with insurance and a clean driving record

 


Licensed Mental Health Professional

NAMI New Orleans is seeking a full-time or part-time Licensed Mental Health Professional for its Womanspace program. Full-time benefits include paid sick time and vacation days, 10 paid holidays, mileage reimbursement, 401K after one year and partial health insurance, vision, and dental. Interested candidates must supply both a cover letter and resume by email to Josh Maas at josh@namineworleans.org. No phone calls or walk ins please.

Essential Functions*

  • Oversee the Safe Haven case load, and provide crisis intervention services, as necessary
  • Review the file of each participant for internal consistency and completeness
  • Ensure the timely and accurate completion of each participant’s re-authorization with each Healthy Louisiana Managed Care Organization (MCO)
  • Engage in dispute resolution with Safe Haven participants, communicate directly with participants and case managers during those occasions, and provide appropriate clinical interventions, when necessary
  • Document participant non-compliance or suspected fraud
  • Mentor case management employees while they are mastering new responsibilities. Provide leadership and guidance as needed
  • Cover the caseloads of other case managers during times of vacation, leave of absence, or staff vacancies
  • Audit new client files, and do at least semi-annual quality assurance, as assigned
  • Terminate participants for non-compliance with program rules and policies, in coordination with the Transitional Housing Program Director
  • Review/audit clinical staff notes for completeness, and intervention effectiveness
  • Attend all required training and safety meetings; use, maintain and replace assigned personal protective equipment; report all injuries and illnesses to supervisor immediately; complete and submit incident/accident reports as required; report hazardous conditions or unsafe work practices to supervisor; and follow all safety and health guidelines, practices, policies and procedures. Monitor and enforce the agency’s Safety Program, and actively support and participate in Emergency Preparedness tasks.
  • Must be on call, on a rotating basis with Transitional Housing Program Director, Overnight and Evening Director, and case management staff.
  • Perform any/other related duties as assigned.
  • Performs records review and quality control at least two days per week

Required Education and Experience

  • Masters degree in Social Work, Sociology, Psychology or Counseling
  • Four years related work experience including a minimum of 12 months experience working with individuals living with serious mental illness, and individuals who are transgender

Licenses and Other Requirements

  • Must be a Licensed Clinical Social Worker or Licensed Professional Counselor
  • Must provide proof of licensure and completion of graduate education
  • Must have a valid driver’s license, reliable transportation with insurance and a clean driving record

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 


Electronic Health Record (EHR) Implementation Specialist

NAMI New Orleans is seeking an Electronic Health Record (EHR) Implementation Specialist on an independent contractor basis. Interested candidates must supply both a cover letter and resume by email to Josh Maas at josh@namineworleans.org. No phone calls or walk ins please.

Essential Functions*

  • Works with Epitomax team to properly configure/re-configure billing setup in the Epitomax electronic health record system.
  • Makes sure that NAMI New Orleans is properly configured in clearinghouse and insurer websites to send out 837’s to and receive 835’s from insurers.
  • Performs other related duties as agreed upon by NAMI New Orleans and the independent contractor.

Competencies

  • Accuracy.
  • Attention to Detail.
  • Thoroughness.
  • Ethical Conduct.
  • Proficiency in Billing Setup in Electronic Health Record Systems.
  • Proficiency in Louisiana Medicaid Behavioral Health Billing and Claims.
  • Proficiency in Setting Up 837’s and 1500 Forms.
  • Proficiency in Microsoft Excel and Microsoft Word.

Position Type and Expected Hours of Work

This is an independent contractor relationship. The building is open 8:30 a.m. to 4:30 p.m., Monday through Friday.

Required Education and Experience

  • Bachelor’s degree
  • Two years experience setting up electronic health record systems
  • Two years experience in Louisiana Medicaid billing and claims
  • Computer programming experience (preferred)

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Internships


NAMI New Orleans accepts 1-2 interns a semester in the areas of social services, public health, communications, et. al. Opportunities best suited for undergraduate students. Internship must be part of school requirements. Those interested are welcome to contact Shannon at education@namineworleans.org.

At this time, the agency cannot provide internships for social work, counseling, or any other degree that requires specialized oversight or direct interaction with clients.

 

Volunteers


Learn about volunteer opportunities here.

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